Page 81 - The Indian Optician Digital Edition September-October 2021

“ IT’S GREAT TO SEE ALL

THESE RETAIL FORMATS
ADAPTING, COEXISTING
AND TRYING THEIR BEST TO
GROW WITH THEIR VERY
UNIQUE CONSUMER-CENTRIC
OFFERINGS ” — NS RAGHAVAN

delivering on the business metrics and most
importantly, working towards ensuring
the well-being of my colleagues and the
success of our trade partners.
TIO: What are the major changes you
have witnessed in the trade and industry
during your tenure?

NSR: Change is constant and our
industry has been witnessing this too.
Even today our category is highly
underpenetrated and provides us all
with an immense opportunity.

To begin with, our industry like any
other had its own evolutionary curve.
The first evolution I experienced is the
transformation from glass to plastic
and other materials, making it more
consumer friendly-durable, lighter and
easy to dispense. This transformation has
been further accelerated and supported
in terms of significant investments in
technology and innovation both at the
backend and front end. Today we hardly
get to see mineral lenses. This has been
quite amazing.

The other transformation is designing of lenses
to suit the consumers unique lifestyle…earlier it
was one size fits all. However, today the active
lifestyle a consumer leads calls for different vision
solutions. The ability to personalise lenses as per
their lifestyle is the hero of the hour and this is
something Essilor takes great pride in showcasing.
All the lenses we launch are consumer
validated. From lens material innovations to
innovative lens designs, to coatings and specific
tools to dispense, it’s an absolute Bespoke service
and has truly transformed the way we do business.

77 | NS RAGAHAVAN