Page 117 - The Indian Optician Digital Edition September-October 2021
P. 117
HOW GLASSES SHOULD FIT PROPERLY
FACE SHAPE GUIDE also press the nose or indent too much if the
The eye rim touching the cheek is another pads are too close together due to an excessive
issue that can be troubling. This could side bend or the nose pads being too small for
happen if the nose pads are too far apart or the frame’s weight.
the frame is vertically too large or even if the
nose pads are resting too low on the nose. Two more cases can cause uneasiness to the
The frame hurting the area behind the ears wearer – if the frame sits too high or too low.
is also a typical issue that could occur if the The temple width may be too narrow if it sits
angle of the side bend is not proper – it could too high as the side bend may be more than
be too short so changing its position may required. A narrow bridge could be the cause
of the frame sitting too low and decreasing the
help. The temple could also be riding too high
on the ear which may increase the side bend, distance between the nose pads may help.
thus causing discomfort to the wearer. If the frame is too loose and is not
comfortable to the wearer as it tends to slip
Some wearers also complain of one nose
pad hurting or cutting the nose due to an down, the reason may be the heaviness of
incorrect nose pad angle or due to the temple the frame. The side bend may also be at an
spread not being even. Both nose pads could inadequate angle or the temple width may
be too spread out or too close. In the case
of the lenses being at an unequal distance
from the eyes, the reason could be that one
frame temple is bowed and the side bend is
unequally placed.
The fact is that almost 50% of unsatisfied
customers do not complain. They simply
change the optician and believe that the
previous optician was not competent enough
to satisfy them. So when a spectacle customer
comes with a complaint, one must attend
to them immediately so that they feel more
WRONG welcomed and heard. It is integral to always
NOSE BRIDGE have empathy and understanding towards the
CAN LEAVE
RED MARKS customer and address them with a problem-
ON THE NOSE solving approach. Troubleshooting is a non-
AND CAN
ALSO HURT negotiable part of the job of an optician which
can be quite rewarding if carried out earnestly
and correctly.
113 | TROUBLESHOOTING
