Page 24 - The Indian Optician Digital Edition March-April 2021
P. 24
CHRISTOPHER LENTOCHA JOINS consumer insights program.
COBURN TECHNOLOGIES Henkel’s appointment
marks an expansion of The
Vision Council’s research team,
overseen by Nathan Troxell,
Director of Consumer and
to Coburn. He has broad Market Insights. In her role,
industry knowledge when it Henkel will work alongside
comes to customer satisfaction, Steve Kodey, The Vision
strategic planning, operations Council’s Senior Director of
management, and more. He Industry Research.
will be an integral addition
to our team,” says Coburn’s An experienced researcher
President, Alex Incera. and evaluator who works
with leaders to help them
Lentocha began his service make data-driven decisions,
career at Gerber Optical in 1994, Henkel launched her career
and continued with Gerber
CHRISTOPHER LENTOCHA at Goodwill Industries
Coburn, Gerber Products, International, where she spent
and then at Gerber Scientific 10 years, and more recently, she
Coburn Technologies, Inc. managing the shared services was selected as a Data Fellow
has appointed Christopher call centre for four years. His with the Strategic Data Project
Lentocha to their service latest roles included Director at the Center for Education
team as their new Director of of Customer Service at VITAS Policy and Research at Harvard
Service. Lentocha will lead and Healthcare, Customer Service University. During the two-year
implement Coburn’s service Design and Contracts Manager fellowship, she worked with
plans for their United States at Pelican Products, Inc., an urban school district to
and Latin America markets. and then Patient Call Center help build their data analysis
He will provide leadership, Manager at Meridian Medical capacity and improve their data
guidance, training and Management. visualisation and reporting.
support to the field service
team, technical support, “Coburn has taken great Henkel holds an
and Customer Care Center strides to enhance the undergraduate degree in
departments. customer experience in anthropology, sociology, and
2020, and I look forward to German from Lafayette College
“Chris has experience collaborating with the team and a master’s degree in
in the optical and medical and building relationships with public policy from George
industries, bringing more than customers in the new year and Washington University.
17 years of service experience beyond,” Lentocha said.
“We are excited to welcome
Alysse to The Vision Council
THE VISION COUNCIL APPOINTS team,” said Maureen Beddis,
ALYSSE HENKEL Vice President of Marketing
and Membership at The Vision
Council. “The Vision Council is
VisionWatch consumer and committed to providing our
The Vision Council has
ECP panel survey and research members and clients with the
appointed Alysse Henkel as
programs. Additionally, most cutting-edge optical
Director of Research Data and
she will be charged with market research, insights and
Analytics. In this new position,
driving engagement of new analysis available, and the
Henkel will be responsible for
technology to streamline The addition of Alysse to the team
leading the development of Vision Council’s reporting demonstrates our commitment
new data management and processes while laying the to delivering on this promise
statistical analysis systems to groundwork for an improved and growing our internal
enhance The Vision Council’s market modeling and research team.”
| MAR-APR 2021 | 20 INTERNATIONAL NEWS
Mar-Apr 2021 SK News.indd 3 27-04-2021 15:41
