India’s leading journal on optometric & ophthalmic profession, industry and trade
India’s leading journal on optometric & ophthalmic profession, industry and trade
A reputed optics brand, Turakhia Optics has over 26 years of experience at Lokhandwala, 13 years at Kokilaben Dhirubhai Ambani Hospital, and their latest venture, the Signature Studio at Juhu. Spanning over 2000 sq feet, Turakhia Optics showcases a bespoke collection of leading luxury eyewear brands such as Cartier, Maybach, Lindberg, Dita and many more. Prioritising customer satisfaction and after-sales service, they aim to provide a luxurious experience to their esteemed clients while shopping for eyewear. Their commitment to precision and care is evident through their use of cutting-edge technology like the latest Zeiss Visufit 1000 AI machine , making them a premier destination for eyecare needs. The Indian Optician recently spoke to Amar Turakhia and Chirag Turakhia, the Directors of Turakhia Optics, who are leading the brand to new heights.
The Indian Optician (TIO): You have been in this industry for a long time now. Please share some history and background about yourselves.
Amar Turakhia (AT): Turakhia Optics, a name synonymous with excellence in eyewear, has been a cornerstone of the industry for over eight decades , our journey began in Chennai by our grandfather Mr. Himmatlal M. Turakhia.Following his legacy, our father, Mr. Anil H. Turakhia, with a vast experience spanning over 60 years, established Turakhia Optics in Mumbai. Today, Chirag and I, are proud torchbearers of Turakhia Optics, scaling new peaks and elevating the Turakhia legacy to greater heights. Commencing with a single store 26 years ago, we quickly set the standard for quality and customer service. Over the years, we’ve expanded to three retail locations, each embodying our commitment to providing a wide variety of top-brand frames and sunglasses, along with state-of-the-art eye testing clinics. Our flagship store, spanning over 2000 sq. feet, offers unparalleled collections in luxury and bespoke eyewear brands, making it a talk-of-the-town eyewear destination. Our legacy is not merely measured in years of business but in the countless customers who trust us with their vision and style.
TIO: According to you, what are the challenges currently faced by modern retailers?
Chirag Turakhia (CT): Modern retailers, especially in the eyewear sector, encounter numerous challenges, including digital transformation, evolving consumer behaviour, and heightened competition. Balancing technological advancements with personalised service is crucial. Additionally, navigating the complexities of online retail while ensuring that our product offerings reflect the latest trends without compromising on quality poses constant challenges. However, we view these challenges as opportunities to innovate and enhance our customer service. The key challenge lies in embracing new ideas and effectively implementing them. Through regular brainstorming sessions and active engagement with international markets and clients, we continually adapt our stores to modern challenges. With the right blend of product offerings, clinical expertise, and personalised services, we’ve successfully increased footfalls in this dynamic market.
TIO: The unanimous verdict is that markets have changed since COVID-19. What is your opinion on this? Where do you see the Indian eyewear and eyecare market going from here?
AT: The COVID-19 pandemic has undeniably reshaped consumer behaviour and market dynamics, including in the Indian eyewear and eyecare market. There has been a notable shift towards online shopping, increased awareness of health and hygiene, and changes in spending patterns. For Turakhia Optics, this has necessitated swift adaptation by ensuring a safe shopping environment, and offering more flexible product options. Looking ahead, we see opportunities for growth in expanding our digital footprint and continuing to offer products that cater to the evolving needs of our customers.
TIO: The spending power of customers seems to have increased with the passage of time. According to you, how is the luxury market in India now? How do you cater to customers opting for luxury eyewear?
CT: The luxury market in India, particularly for eyewear, has witnessed robust growth, reflecting increased consumer spending power. At Turakhia Optics, we cater to this demand by offering an exclusive range of luxury eyewear brands, personalised service, and a shopping experience that emphasises quality and exclusivity. As authorised retailers for several luxury brands, we have access to special and limited editions, meeting the discerning preferences of our clientele. With a significant clientele in Bollywood who frequent our store for their luxury eyewear needs, we stock unparalleled collections, ensuring that our flagship store exudes opulence and luxury in every aspect of the modern retail trade. Our understanding of luxury consumers’ preferences enables us to curate collections that meet their expectations for style, quality, and innovation.
TIO: With chain stores steadfastly increasing their footprints, what is the future for individual retail stores in our domestic market?
AT: While chain stores are expanding their presence, individual retail stores, especially those offering personalised service and expertise, continue to hold a distinct place in the market. Turakhia Optics stands out by offering unique value propositions such as our legacy, bespoke and exclusive collections, customised eyewear, and unparalleled customer service. By focusing on these strengths, individual stores like ours can continue to thrive, creating unique customer experiences that larger chains cannot replicate. Our personal presence ensures that clients not only visit our stores for their eyewear needs but also leave with a lasting relationship etched in their hearts.
TIO: Lastly, we are somewhere in the middle of this decade; where do you see your organisation growing from here?
CT: As we progress further into the decade, Turakhia Optics is poised for growth, both in terms of physical presence and online expansion. We aim to expand our retail footprint strategically while enhancing our online services to offer a seamless shopping experience. Strengthening our luxury lines by adding never-seen-before brands and limited edition pieces, innovating in customer service, and continually updating our product range to include the latest trends and technologies remain our primary focuses. Our commitment to clinical excellence drives us to modernise our stores with the latest equipment available in the industry, ensuring that we continue to uphold our legacy of quality. Our goal is not just to grow in size but to deepen the trust and loyalty we’ve built with our customers.
copyright © 2020-2024 all rights reserved The Indian optician
copyright © 2020-2024 all rights reserved the indian optician
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3. COOKIES
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We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies”, meaning that they are automatically deleted from your hard drive at the end of a session.
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4. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use your information to provide the products and services you request, to manage your orders and respond to any other requests you may have. To the extent, we use your information to market to you, we will provide you the ability to opt-out of such uses or alternatively, you may inform us in writing (in the manner set out in Section 8 below) that you are not interested in receiving details of any offers.
We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in products and services, inform you about online and offline offers, products, services, events, research, news and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website. Wherever possible or required by Applicable Law, such information processing activities are carried out on an anonymised or pseudonymised basis.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
5. SHARING OF PERSONAL INFORMATION
We may share your personal information with our other corporate entities and affiliates. Should this happen, we ensure that these corporate entities and affiliates who handle your information comply with the Applicable Laws and this Privacy Policy. These entities and affiliates may market to you as a result of such sharing, unless you explicitly opt-out, in the manner set out herein.
We may disclose information to third parties who provide us with services, for instance those handling marketing communications on our behalf. When data is disclosed to any third party every precaution will be taken to ensure that any data provided is handled safely and securely by such third-party organisation in compliance with the Applicable Law. You may inform us in writing (in the manner set out in Section 8 below) that your information is not to be disclosed to third parties for their marketing and advertising purposes.
We may disclose information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose information to law enforcement offices, third party rights owners, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our products and services or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy, respond to claims that an advertisement, posting or other content violates the rights of a third party, or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share some or all of your information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your information.
6. DATA PROTECTION
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Any information that you choose to provide us about yourself may be held on secure computer servers at locations within or outside India. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access. We and any company or organisation who provide us with services will have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. We aim to ensure that the information stored will be accurate, relevant and not excessive, though you should ensure that you notify us of any changes in circumstances (such as a change of address) so we can update our records accordingly. We will keep the data up to date and not retain your information longer than is necessary. We will keep data securely to prevent unauthorised access by other people.
We will not sell any identifiable information about you to any third party without your consent. We may share generalised information about behaviour patterns with partners or other parties in such a way that an individual customer can never be identified. Wherever possible or required by Applicable Law, information processing activities are carried out on an anonymised or pseudonymised basis.
7. LINKS TO OTHER SITES
Our Website may include links to other websites that may collect information about you. These websites are not covered by this Privacy Policy and you should ensure that you review the privacy policy of each of these sites before continuing to use them. TIO is not responsible for the privacy practices or the content of those linked websites.
8. OPT-OUT
You always have the option to not provide your information by choosing to not use the Website. You also have the right to ask us to not use your information for marketing purposes or send you offers based on your previous orders and your interests or share your information with third parties for their marketing and advertising purposes by sending an email to us at any time at the e-mail : infotiodel@gmail.com
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This Website should not be regarded as an infallible guide to our products and services, nor does it constitute an offer for the sale of any particular products and services. We are not responsible for any losses you suffer on account of relying on the information contained on this website.
We do not warrant or represent the accuracy or completeness of information provided on this Website. You are advised to verify it before you agree to buy a product from advertisers or service. We do not guarantee that use of this Website will be uninterrupted or error-free, or that the Website and its servers are free of computer viruses or bugs.
10. EXCLUSIONS OF OUR LEGAL LIABILITY
The Website only complies with Indian laws. Information during visits to our Website are processed by us according to the provisions of Applicable Law.
We are strongly committed to protecting the privacy of our customers and we have taken all necessary and reasonable measures to protect the confidentiality of customer information and its transmission through the Website. We shall not be held liable for disclosure of information, in the course of your use of our Website caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary, for example delays or failures caused by industrial action, problems with another system or network, third party viruses or malware, mechanical breakdown or data-processing failures.
This Website is intended for residents of India only. All information on this Website is therefore intended only for the Indian market. The information contained on this Website may be altered or amended at any time without prior notification or obligation.
11. NOTICE OF CHANGE
Our privacy policy is subject to change at any time without notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. To make sure you are aware of any changes, please review this policy periodically. The effective date of this Privacy Policy, as stated below, indicates the last time this Privacy Policy was revised or materially changed.
12. JURISDICTION
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of New Delhi to the exclusion of any other.
EFFECTIVE AS OF FEBRUARY 01, 2021
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The information contained on this Website may be altered or amended at any time without prior notification or obligation.
This Website should not be regarded as an infallible guide to The Indian Optician products and services, nor does it constitute an offer for the sale of any particular brand.
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INFORMATION WE COLLECT
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3. When you contact us, we collect your email address to provide services and answer your queries.
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COOKIE POLICY
Cookies are alphanumeric identifiers that we transfer to your computer or device to enable our systems to recognize your browser and tell us how and when pages in our website are visited and by how many people.
Most browsers have an option for turning off the cookie feature, which will prevent or limit your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. You may wish to leave the cookies activated because cookies enable you to take advantage of some of the Site’s most essential features.
SHARING OF YOUR PERSONAL INFORMATION
Personal Information will only be shared by Company to provide or improve our products, services, to contact you about our services; and with our advertisers to contact you about their new products etc; it will not be shared with third parties for their marketing purposes.
Others: We may access, read, preserve, disclose, or release Personal Information when we believe in good faith that release is necessary to comply with law and enforce or apply our Terms of Use; or protect the rights, property, or safety of Company, our employees, our users, or others.
SECURITY OF YOUR PERSONAL INFORMATION
We allow you to limit access to your account via a password for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You are responsible for ensuring against unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
We use industry-standard Secure Socket Layer (SSL) software to encrypt your Personal Information during transmission. However, because no data transmission over the Internet is completely secure, and no system of physical or electronic security is impenetrable, Company cannot guarantee the security of Personal Information in its possession or the security of its servers or databases. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
In the unlikely event that Company believes that the security of your Personal Information in its possession or control may have been compromised, Company may seek to notify you. If notification is appropriate, Company may notify you by email, messaging to your device, or other means within 72 hours of data compromise.
PERSONAL INFORMATION YOU CAN ACCESS
Company allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information: email address, name, location and marketing preferences. This list may change as the Service changes. The information you can view, update, and delete may change as the Website changes. If you have any questions about viewing or updating information, we have on file about you, please contact us at privacy@tionet.in or at The Indian Optician., A-99 Defence colony, New Delhi – 110024
You can add or update certain personal information on your account, such as name and email address. When you update information, however, we often maintain a copy of the unrevised information in our records.
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TRADEMARKS
All names, images, logos identifying The Indian Optician are proprietary marks of The Indian Optician. All third-party brand, product, service and company names contained on this Website are the trademarks, service marks and trade names of their respective holders. TIO do not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.
EXTERNAL LINKS
The Indian Optician do not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this Website. Any external site that you visit by clicking through a link on this Website is outside the control of TIO and you visit entirely at your own risk.
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From time to time, tionet may revise these Terms and Conditions to keep them up to date with tionet products and services. Please refer to the tionet website and tionet Apps periodically for any changes. The update date first written above is used to alert you to recent modifications. Your access or use of the Service subsequent to such an update will signify your assent to be bound by such changes.
If you have any questions regarding our terms and conditions, please email us at infotiodel@gmail.com
JURISDICTION
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of New Delhi to the exclusion of any other. If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws; it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable. The Indian Optician reserves the right to change any of its terms and conditions at any time by posting changes online.
LEGAL DISCLAIMERS
By registering on tionet.com and agreeing to its Terms of Use and Privacy Policy, you also agree and acknowledge the following Legal Disclaimer notice:
a. You agree that the use of tionet.in, the application and its services, are at solely at your own risk. Neither tionet.in nor its associates nor employees nor third party content providers guarantee that the service will be completely uninterrupted or error-free or fool proof against miscreant activities. Nor do they warranty that you will get the exact results as expected or promised by the website or product.
b. The website and the application are provided on an “AS IS” basis with no warranties expressly stated or promised regarding the results that would be obtained from the use of it.
c. In no event will TIONET.IN or any person or entity or third party involved in the creation, production and distribution of the content on the website and the application be liable in contract or legally for any damages, including and not limited to, direct, indirect, incidental, special, and consequential incurred to you while or on using tionet.com. By registering on the website or downloading the application, you agree that the provisions mentioned in this section shall apply to all use of and content on the website and the application.
d. The above disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, inaccuracy, interruption, deletion, delay, defect in operation or transmission, computer virus attack, communication line failure, theft or destruction or unauthorised access to, alteration of or use of this website, on account of breach of contract or negligence or under any other cause of action.
e. You specifically acknowledge that tionet.com is not liable for any kind of defamatory or offensive or illegal conduct of other users or third parties or their content and that the risk of injury from the foregoing rests entirely with you.