The internationally renowned Essilor brand hasalways been at the forefront of advanced optics technology that deliver high quality lenses with lifestyle based solutions to meet today’s needs. The company is equally noted for the strong support it extends to ECPs through its constantly evolving packages to suit the demands of the day.
To meet the needs of ECPs in today’s particularly challenging times, Essilor has launched Suraksha 2.0 as they prepare to reopen their business in phases, across India. Recognising that health and wellness is the need of the hour along with business bounce-back strategies, Suraksha 2.0 has been designed to address the well-being, health and safety of both the practitioners and their consumers.
The comprehensive business bounce-back strategies include trade programs, safety-hygiene protocol training and other holistic solutions keeping the ECP’s best interest at heart for a better business recovery.
Essilor believes that the combination of not just business concerns but also better mental health and the right assurances will help all concerned spring back to action as businesses restart with the right protocols in place.
The Suraksha Package 2.0, open to all partners of the Essilor Family, is a holistic program to not only help sustain and secure the ECP’s business, but also boost their market standing as the stores prepare to open in phases. To this end, the package features webinars, online doc consultation, safety protocols, safety kits and home refraction kits. The programs and facilities under the Suraksha 2.0 initiative are the following:
♦ Essilor Cares
» A whole series of webinars revolving around wellness open to all ECPs and also open to ECPs’ consumers.
The topics revolve around nutrition, mindfulness, fitness and parenting – an absolute requirement for better mental health in these testing times.
» The second wing of this program is the “Doc online” initiative. Doc online is an Online Doctor Consultation Platform where ECPs can have a live chat with a doctor on Web/App. This virtual doctor app provides easy access to a GP online via audio, video or chat, as per the ECP’s convenience. Essilor’s partnership with Doc online will help ECPs and their families connect with a medical professional from the comfort of their homes in a time of need, free of cost.
♦ Health & Safety
At a time where “physical purchase anxiety” still exists, it becomes so much more important to follow safety protocols at the store for ECPs and for their anxious consumers. The solution is for the ECPs to reassure the consumer’s protection by declaring themselves safe with the Suraksha kit. The kit, deployed by Essilor to the ECPs contains facemasks, sanitizing wipes, face shield, and sanitizers. In addition to this, safe shop protocol training will be done across multiple languages with the intention of refreshing safety standards. And let’s not forget – a wide range of communication collateral for ECPs to customise with their branding and reach out to their consumers, inviting them to their stores.
♦ Business Building
Today, while our purchase behaviour reflects, our fear of physical proximity and contact with other people, it also truly brings in a sense of convenience. Take groceries for example – people are happy to have them delivered to their homes.
In the optometry category too there is a similar behavioural pattern – the needs are high but there is anxiety about physical accessibility. Hence, HOPE (Home Optician Personal Eyecare), Essilor’s Home refraction – servicing your consumers’ eye care needs at the comfort of their home is a new opportunity especially with lockdowns restricting consumers’ visits to ECPs’ stores. Essilor is supporting this opportunity with a Home refraction kit, along with a full PPE kit for the ECPs’ and their consumer’s safety. The team at Essilor will be looking forward to training all ECPs who require this.
The Suraksha Package 2.0 is open to all partners of the Essilor Family. It has been launched to facilitate a healthy mindset for everybody overall, ALONG WITH BUSINESS RECOVERY SUPPORT
♦ Product Connect
The surge in blue light protection requirement is clear proof of the category growth and demand. In addition to that, another contextual category that has grown exponentially is the fog-free vision experience. Essilor will provide commercial support to ECPs with regard to these two categories which will help make recommendation easier as well as lead to better sales for the ECP.
♦ Consumer Connect
What we have seen in recent times is the surge in demand for blue light protection lenses.
As ECPs prepare to resume their business, Essilor offers a complete customisable digital communication suite to help them reach their consumers, talking to them about the importance of blue protection with a ‘call to action’ to either call the ECPs or book an appointment with them through EyeBookNow for a store visit.
The suite also covers safety protocol communication reassuring the consumers that the ECP is back to take care of their eyes.
♦ Service Support
As always, Essilor has always been committed to service customers through their pan-India Lab presence. Capitalising on this network, Essilor has mapped and worked out logistical solutions to manage local lockdowns with delivery happening from functional labs so ECPs can keep their commitment with their consumers. Rest assured, Essilor will do everything possible to deliver in as little time as possible in these challenging times.
♦ Digital Transformation
Essilor launches the new age digital system online booking appointment (EyeBookNow) system for ECPs with additional features. This solution is apt for anybody who wants to organise their clientele and use it as an opportunity in the current situation where you can moderate and monitor store walk-ins. What’s new? EyeBookNow releases new features such as automated reminders, customer rating and feedback to name a few.
EyeBookNow will also see more features like a chat box to the consumer in the near future to help ECPs instantly stay connected with their consumers.
EssiPro and Essicliq will also see a serious upgrade in terms of experience and interface.
Bookings can now be made 24/7. The latest features a Lens shape viewer (where the ECP can see the weight and thickness of the lens, a Lens comparison feature for better lens recommendation that strives towards facilitating a more organised platform for immediate reference and sales conversions.
All in all, Essilor’s timely holistic package is sure to be a boon for all ECP’s.
1. YOUR CONSENT
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2. COLLECTION OF INFORMATION
From time to time, we may collect, receive, possess, store, deal or handle information from you either directly or through our advertisers and agents. Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience. This allows us to provide magazine, services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any information about yourself. Once you give us your information, you are not anonymous to us. We may also combine and aggregate information received from you or our advertisers and business partners through your different interactions with our products and services. Where possible, we indicate which ﬁelds are required and which ﬁelds are optional. You always have the option to not provide information by choosing to not use the Website.
If you transact with us, we collect some additional information, such as your name, email address, phone numbers and preferences, details of your subscription payment details and tracking information from online payments, cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to promote our brands, resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may record and maintain such information.
We collect personally identiﬁable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
We may automatically track certain information about you based upon your behaviour on our Website. We use this information to conduct internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
4. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use your information to provide the products and services you request, to manage your orders and respond to any other requests you may have. To the extent, we use your information to market to you, we will provide you the ability to opt-out of such uses or alternatively, you may inform us in writing (in the manner set out in Section 8 below) that you are not interested in receiving details of any offers.
We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in products and services, inform you about online and offline offers, products, services, events, research, news and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and proﬁle data about our users’ activity on our Website. Wherever possible or required by Applicable Law, such information processing activities are carried out on an anonymised or pseudonymised basis.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
5. SHARING OF PERSONAL INFORMATION
We may disclose information to third parties who provide us with services, for instance those handling marketing communications on our behalf. When data is disclosed to any third party every precaution will be taken to ensure that any data provided is handled safely and securely by such third-party organisation in compliance with the Applicable Law. You may inform us in writing (in the manner set out in Section 8 below) that your information is not to be disclosed to third parties for their marketing and advertising purposes.
6. DATA PROTECTION
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Any information that you choose to provide us about yourself may be held on secure computer servers at locations within or outside India. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access. We and any company or organisation who provide us with services will have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. We aim to ensure that the information stored will be accurate, relevant and not excessive, though you should ensure that you notify us of any changes in circumstances (such as a change of address) so we can update our records accordingly. We will keep the data up to date and not retain your information longer than is necessary. We will keep data securely to prevent unauthorised access by other people.
We will not sell any identifiable information about you to any third party without your consent. We may share generalised information about behaviour patterns with partners or other parties in such a way that an individual customer can never be identified. Wherever possible or required by Applicable Law, information processing activities are carried out on an anonymised or pseudonymised basis.
7. LINKS TO OTHER SITES
You always have the option to not provide your information by choosing to not use the Website. You also have the right to ask us to not use your information for marketing purposes or send you offers based on your previous orders and your interests or share your information with third parties for their marketing and advertising purposes by sending an email to us at any time at the e-mail : email@example.com
The downloads from this Website have been thoroughly scanned and tested at all stages of production, but, as with all downloads, we recommend that you run a virus check before use. We also recommend that you have an up-to-date backup of your hard disk before using the downloaded content. We cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the downloaded content.
This Website should not be regarded as an infallible guide to our products and services, nor does it constitute an offer for the sale of any particular products and services. We are not responsible for any losses you suffer on account of relying on the information contained on this website.
We do not warrant or represent the accuracy or completeness of information provided on this Website. You are advised to verify it before you agree to buy a product from advertisers or service. We do not guarantee that use of this Website will be uninterrupted or error-free, or that the Website and its servers are free of computer viruses or bugs.
10. EXCLUSIONS OF OUR LEGAL LIABILITY
The Website only complies with Indian laws. Information during visits to our Website are processed by us according to the provisions of Applicable Law.
We are strongly committed to protecting the privacy of our customers and we have taken all necessary and reasonable measures to protect the confidentiality of customer information and its transmission through the Website. We shall not be held liable for disclosure of information, in the course of your use of our Website caused by abnormal and unforeseeable circumstances outside our reasonable control, which would have been unavoidable despite all efforts to the contrary, for example delays or failures caused by industrial action, problems with another system or network, third party viruses or malware, mechanical breakdown or data-processing failures.
This Website is intended for residents of India only. All information on this Website is therefore intended only for the Indian market. The information contained on this Website may be altered or amended at any time without prior notification or obligation.
11. NOTICE OF CHANGE
EFFECTIVE AS OF FEBRUARY 01, 2021
The tionet.in website (“Website”) is hosted and operated by The Indian Optician (TIO); Registered in A-99 Defence Colony, New Delhi 110024, India.
The information contained on this Website may be altered or amended at any time without prior notification or obligation.
This Website should not be regarded as an infallible guide to The Indian Optician products and services, nor does it constitute an offer for the sale of any particular brand.
Access to, browsing and use of the tionet website, Internet services and mobile device apps (‘App’) are subject to the following Terms and Conditions (‘Terms’). Please read these Terms carefully. Creating an account with tionet (‘we’, ‘us’) or otherwise using any tionet or tionet related service or App will signify that you have read, understood, and agree to be bound by these Terms and to comply with all applicable laws and regulations. These Terms constitute a binding agreement between you and The Indian Optician and affiliates. If you do not agree to these Terms, you may not use this website. THESE TERMS CONTAIN WARRANTY DISCLAIMERS AND OTHER PROVISIONS THAT LIMIT THE LIABILITY OF TIONET, SO PLEASE READ THESE TERMS IN THEIR ENTIRETY. tionet reserves the right to immediately terminate your access to the website, service or tionet related app, if you do not comply with this agreement. The tionet website, Internet services and mobile device apps collectively constitute the ‘Service’. This Service is owned and operated by The Indian Optician. The Service includes the website tionet.in and the App that provides you the capability to order, subscribe the magazines, publication related content (collectively known as ‘Publications’) and to have these digital versions of the Publications delivered to you.
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e. The Service is controlled, operated and administered by tionet from its offices within the India. If you access the Service from a location outside India, you are responsible for compliance with all local laws that apply to you.
f. tionet reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice at any time. You agree that tionet shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
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i. Your satisfaction is very important to us. However all sales are final and no refunds in full or in part will be issued to you.
j. All subscriptions bought through TIONET are auto renewable. The subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
INFORMATION WE COLLECT
A. We collect Personal Information you enter on or through the Service, such as when you create a tionet account, purchase a magazine/subscription, or contact us.
1. When you create The Indian Optician (TIO) account at tionet.in, we collect your Name, Email address, Password and Gender (optional). We collect these basic details so that you can access your subscriptions on multiple devices. Also, when you change your device, these details will help you sync you’re tionet account and get access to your subscriptions.
2. When you purchase a magazine/subscription on our website, we additionally collect your Address (with Pin Code) and Card details in certain scenarios. This is done to validate the transactions and we shall clear such data when validations are no longer required. Please note that we don’t store your card details and they are stored only by the payment gateway.
3. When you contact us, we collect your email address to provide services and answer your queries.
B. When you send gift cards or subscriptions, we may collect the information you provide about the gift recipients, including name and email address. We will use such information to fulfil your requests, provide the relevant service, or for anti-fraud purposes.
C. The Personal Information we collect allows us to respond to your requests, improve our products and services, customize the advertising and content you see, and communicate with you about new products.
D. If you do not want to receive emails from us, you may opt out of Company’s marketing and promotional messaging by changing the ‘Email Preferences’ under ‘My Account’ after logging in to your tionet account. However, while you maintain an account with Company, you will not be able to opt out of emails that send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
E. We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personally identifying information for any purpose.
F. We receive and store certain types of information whenever you interact with the Service. Company automatically collects information on our server logs from your browser including your Internet Protocol (IP) address, the name and identity of your computer, mobile device and other devices, your operating system, browser type and version, CPU speed, connection speed, and locale information based on IP address. To the extent that IP addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. The Site collects usage information, such as the numbers and frequency of user visits to our website and its components, We use this information to give a personalized experience to our users and also improve our services.
G. We also collect information about your purchases and activities on the Service, which we may use to present you with offers that we believe may be of interest to you. As part of this use of information, we may provide non-personally identifying, aggregate information to our Participating Publishers and other third parties about how our users, collectively, use the Service.
1. Articles you’ve read– To understand your interests and showcase more relevant articles
2. Time spent on reading each magazine and article– To analyze the quality of content and provide appropriate feedback to publishers
3. Web and app pages you’ve visited– To track features used by you and recommend features that you’ve not used
H. We send push notifications to our apps after getting consent from our users. These push notifications inform users about the latest offers, new issues going live, personalized magazines and articles. The users can disable push notifications anytime.
Cookies are alphanumeric identifiers that we transfer to your computer or device to enable our systems to recognize your browser and tell us how and when pages in our website are visited and by how many people.
SHARING OF YOUR PERSONAL INFORMATION
Personal Information will only be shared by Company to provide or improve our products, services, to contact you about our services; and with our advertisers to contact you about their new products etc; it will not be shared with third parties for their marketing purposes.
SECURITY OF YOUR PERSONAL INFORMATION
We allow you to limit access to your account via a password for your privacy and security. If you access your account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You are responsible for ensuring against unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
We use industry-standard Secure Socket Layer (SSL) software to encrypt your Personal Information during transmission. However, because no data transmission over the Internet is completely secure, and no system of physical or electronic security is impenetrable, Company cannot guarantee the security of Personal Information in its possession or the security of its servers or databases. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
In the unlikely event that Company believes that the security of your Personal Information in its possession or control may have been compromised, Company may seek to notify you. If notification is appropriate, Company may notify you by email, messaging to your device, or other means within 72 hours of data compromise.
PERSONAL INFORMATION YOU CAN ACCESS
Company allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information: email address, name, location and marketing preferences. This list may change as the Service changes. The information you can view, update, and delete may change as the Website changes. If you have any questions about viewing or updating information, we have on file about you, please contact us at firstname.lastname@example.org or at The Indian Optician., A-99 Defence colony, New Delhi – 110024
You can add or update certain personal information on your account, such as name and email address. When you update information, however, we often maintain a copy of the unrevised information in our records.
Upon your written request to privacy@ tionet.in we will remove your Personal Information from our active user database provided that (a) you are current with all payment obligations, (b) we do not believe it reasonably necessary to keep such information for any pending legal action, and (c) we are under no obligation to retain such information. Please be aware that any unfulfilled subscriptions may be cancelled without refund and you will have to re-register in order to use the Service. It is your responsibility to request a refund from us.
All names, images, logos identifying The Indian Optician are proprietary marks of The Indian Optician. All third-party brand, product, service and company names contained on this Website are the trademarks, service marks and trade names of their respective holders. TIO do not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.
The Indian Optician do not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this Website. Any external site that you visit by clicking through a link on this Website is outside the control of TIO and you visit entirely at your own risk.
These Terms and Conditions and the other rules, guidelines, licenses and disclaimers posted on the Service (on the tionet website or tionet Apps constitute the entire agreement between tionet and you with respect to your use of the Service and supersede all previous written or oral agreements between us with respect to the subject matter hereof.
From time to time, tionet may revise these Terms and Conditions to keep them up to date with tionet products and services. Please refer to the tionet website and tionet Apps periodically for any changes. The update date first written above is used to alert you to recent modifications. Your access or use of the Service subsequent to such an update will signify your assent to be bound by such changes.
If you have any questions regarding our terms and conditions, please email us at email@example.com
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b. The website and the application are provided on an “AS IS” basis with no warranties expressly stated or promised regarding the results that would be obtained from the use of it.
c. In no event will TIONET.IN or any person or entity or third party involved in the creation, production and distribution of the content on the website and the application be liable in contract or legally for any damages, including and not limited to, direct, indirect, incidental, special, and consequential incurred to you while or on using tionet.com. By registering on the website or downloading the application, you agree that the provisions mentioned in this section shall apply to all use of and content on the website and the application.
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RETURN AND REFUNDS
If for any reason you are not completely satisfied with The Indian Optician magazine subscription, you may claim a full refund of your subscription, by contacting us within 30 days of your transaction processing date for online subscription and print subscription.
You may cancel your Subscription at any time during your subscription term. If you choose to cancel your Subscription, please note that we do not issue refunds on magazines already delivered. You may request a refund for all magazines not yet delivered, by contacting us at firstname.lastname@example.org. The amount to be refunded will be a pro rata value based on the number of magazines already issued. Money will be refunded as below:
1) If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase.
2) In case of payment gateway, payments refund will be made to the same account or in the bank account provided by the customer.